Think it is more suited to larger teams. We were previously using really old software to help with support and a makeshift CRM. Knowledge base, feedback form, contact form, and contact us widget. All in all, great piece of software and really happy with the support. Helpdesk for Recruitment Consultants. Small structure use of Deskpro as ticketing system.
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Easy to configure and use once you know what your processes are. Speaking of custom fields Deskpro Lets you mass update your custom fields. Knowing overall if the client who submitted a ticket is an overall happy client or a sad client.
DeskPro allowed for that variation and once we established the structure it has been pretty simple to use, from both a day-to-day point of view and an admin point of view. They have some “hidden” costs which were very unpleasant.
IT Ticketing System (DeskPro)
Always kind and patient unlike some other SaaS support. The tailoring of certain aspects of our DeskPro presense netdork infinitely more flexible than a lot of ticketing systems on the market that we tested. It’s just a thing that happends every once in a while. Tends to be a little slow when multitasking.
Would be nice if the interface was a bit prettier. With deskpgo tool our customer support agent can track all communication channels with our customers by using just one tool. Implementation time was self-sufficient.
IT Ticketing System (DeskPro) | Computing & Information Services
The user interface is simple to use and our agents and users appreciate the levels of uptime offered by DeskPro. We looked at deskpor the major players in the industry and none of them could come close to DeskPro in price or in functionality or in customer service.
I’ve used OnPremis and now Cloud version and both of them were very easy to set up.
It’s a huge deal. Worthwhile booking a demo. We’re very happy with the software and we already recommended it to another firm. Cloud service, accessible anywhere, anytime Good organization of tasks, dexkpro Customizable Cons: With lots of team members working on it, there was a lot of “treading on toes. We had a need to offer differing helpdesk views for our different customers. Great Customer Support Software.
Deskpro Reviews and Pricing –
View full list of Help Desk Software. This feature alone is worth it. Very little intervention required by vendor Cons: So many options to choose from in which all help streamline our support and communication. Day-to-day ticket management is easy enough to understand but inefficient, which impacts overall productivity for all teams who use the product. Feel like we could make more of the product, but happy with what we do use. Initially we thought that the knowledge base would deter people from getting in touch, but alongside the live chat the enquiries are more targetted and know neetwork questions they want to ask, which always helps.
Its one of the Best customer support software I have ever seen. Staffing and Recruiting, employees.
Deskpro is the helpdesk platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation. We look forward to a brighter future with DeskPro.
There are so many features, which is a good thing, but we don’t use them all. It was fine for the first few months when volumes weren’t massive, but its limitations have severely impacted productivity as volumes have increased. Was really helpful to go through all of the elements and actually speak to someone about it and ask questions.